Bring every customer conversation — WhatsApp, Instagram, Messenger, Telegram, and your website — into one powerful, AI-enhanced inbox.
Today's customers reach out on WhatsApp at 8 AM, follow up on Instagram at noon, and send a website chat at 5 PM — all expecting a seamless experience. Without a unified platform, your agents juggle multiple tabs, messages fall through the cracks, and context is lost.
Egytel Unified Business Chat solves this by funneling every messaging channel into a single, intelligent screen. One conversation thread per customer, regardless of how they reach you — complete with AI-powered smart replies, automated routing, and full conversation history.
All channels unified. One thread per customer. Zero context lost.
Official WhatsApp Business API integration with template messages, quick replies, and media support.
Respond to Instagram Direct Messages and story replies directly from your unified inbox.
Full Messenger integration with bot handoff, persistent menus, and automated greetings.
Manage Telegram conversations with the same tools and workflows as your other channels.
Embeddable chat widget for your website and mobile app with customizable styling.
Bring email conversations into the same queue with auto-tagging and priority management.
Suggested responses trained on your business data speed up reply times by 45%.
Our AI assistant analyzes every incoming message, suggests contextual replies, auto-tags conversations by topic and sentiment, and escalates critical issues before they become problems. Your agents stay focused on what matters while AI handles the routine.
See how a single inbox can transform your team's productivity and your customers' experience.
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