We're here to help. Choose your preferred support channel or browse our frequently asked questions below.
Chat with a support agent in real time. Available Sunday – Thursday, 9 AM – 6 PM EET.
Average response: < 2 min
Send a detailed request to our support team. We respond within 4 business hours.
support@egytelecoms.com
Call our technical support team directly for urgent issues. Enterprise clients get 24/7 access.
+20 2 765 4321
Quick answers to the questions we hear most often.
After signing up, you'll receive access to your admin dashboard. From there, you can configure your IVR menus, add agents, set up queues and routing rules, and provision phone numbers — all without any hardware. Our onboarding team will guide you through the process step by step.
We currently support WhatsApp Business API, Instagram Direct Messages, Facebook Messenger, Telegram, web live chat, and email — all unified in a single agent inbox. New channels are added regularly based on customer demand.
Yes. We support number porting for most Egyptian carriers. Our provisioning team will handle the porting process, which typically takes 3–5 business days. You can also use our virtual numbers alongside your existing lines.
Absolutely. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain SOC 2 Type II compliance, run on Tier-4 data centers, and support role-based access control with audit logging. We also comply with Egypt's Data Protection Law.
Standard support is available Sunday – Thursday, 9 AM – 6 PM EET. Enterprise clients on premium plans have access to 24/7 technical support with a guaranteed 15-minute initial response SLA for critical issues.
Yes. We offer a 14-day free trial with full access to all features. No credit card required. At the end of the trial, you can choose a plan that fits your team size and usage volume, or request an extension to continue evaluating.
We offer monthly and annual billing. Annual plans include a 20% discount. You're billed based on the number of agent seats and usage (call minutes, messages, SMS). Usage beyond your plan is charged at transparent per-unit rates with no hidden fees.