1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience. Egytel uses cookies and similar technologies (such as local storage and pixels) on our website and platform.
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They include:
- Session cookies: Maintain your authenticated session while logged in
- Security cookies: Detect and prevent fraudulent activity and CSRF attacks
- Load balancing cookies: Ensure stable performance by distributing traffic across servers
2.2 Functional Cookies
These cookies remember your preferences and settings to enhance your experience:
- Language preferences: Remember your selected language (Arabic or English)
- Dashboard settings: Preserve your layout preferences and filters
- Theme preferences: Remember dark/light mode settings
2.3 Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This data helps us improve our content and user experience:
- Page views and navigation paths: Which pages are visited and in what order
- Session duration: How long visitors spend on different sections
- Device and browser data: Aggregated technical information for compatibility improvements
Analytics data is aggregated and anonymized. We do not use it to identify individual users.
2.4 Marketing Cookies
With your consent, we may use marketing cookies to:
- Deliver relevant advertisements on third-party platforms
- Measure the effectiveness of our marketing campaigns
- Retarget visitors who have shown interest in our Services
Marketing cookies are only set with your explicit consent and can be withdrawn at any time.
3. Third-Party Cookies
Some cookies on our site are set by third-party services we use:
- Google Analytics: Website usage analysis
- Google Tag Manager: Tag management and event tracking
- Facebook Pixel: Ad performance measurement (with consent)
- Intercom / Live Chat: Customer support widget functionality
These third parties have their own privacy and cookie policies. We encourage you to review them.
4. Managing Cookies
You can control cookies through several methods:
- Cookie banner: When you first visit our site, you can accept or decline non-essential cookies
- Browser settings: Most browsers allow you to block or delete cookies in their privacy settings
- Platform settings: Logged-in users can manage cookie preferences under Account Settings → Privacy
Please note that disabling certain cookies may impact the functionality of our Services.
5. Cookie Retention
- Session cookies: Deleted when you close your browser
- Persistent cookies: Retained for 1–12 months depending on purpose
- Analytics cookies: Retained for up to 26 months
- Marketing cookies: Retained for up to 12 months
6. Updates to This Policy
We may update this Cookie Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.
7. Contact Us
If you have questions about our use of cookies, please contact:
Egytel Privacy Team
Email: info@egytelecoms.com
Address: Smart Village, Building B119, 6th of October City, Giza, Egypt